Refund policy

At Fish Finder Tech Pty Ltd, we adhere to the Australian Consumer Law (ACL), which guarantees your rights relating to refunds, returns, and repairs.

We offer a 30-day return and refund policy, starting from the date you receive your item. A 20% restocking fee applies to all approved change-of-mind returns.

How to Request a Return or Refund

To be eligible:

• Items must be in their original, unused condition, with tags attached and in original packaging.

• You must provide proof of purchase (e.g., receipt or order confirmation).

• Requests must be made within 30 days of receiving your item.

To begin the return process, please contact us at info@fishfindertech.com.au. Once approved, returns must be sent to the following address:

67 Clagiraba Rd Clagiraba Queensland 4211

Unapproved returns or items returned without prior contact will not be accepted.

Return Shipping

• If your return is approved, we’ll provide a return shipping label and instructions.

• Return shipping costs are your responsibility unless the item is faulty or incorrect.

20% Restocking Fee

All approved returns for change of mind, incorrect purchases, or exchanges (excluding faulty items) will incur a 20% restocking fee. This fee covers handling, inspection, and repackaging.

Damaged, Faulty, or Incorrect Items

Under Australian Consumer Law, you are entitled to a refund or replacement if a product:

• Has a major problem (e.g. unsafe, doesn’t do what we said it would, is significantly different from the sample or description), or

• Is otherwise faulty due to manufacturing issues.

Please inspect your order upon delivery. Contact us immediately at info@fishfindertech.com.au if the item is damaged, defective, or incorrect so we can resolve the issue.

Items Not Eligible for Return

• Sale or clearance items

• Gift cards

• Personalised or custom-made items

• Used or damaged items not due to our error

• Hazardous materials or flammable goods

Exchanges

For a different item, we recommend placing a new order once your return is approved and processed. This ensures you receive your preferred item quickly.

Refunds

Once we’ve received and inspected your return, we’ll let you know if the refund is approved. If approved, we’ll refund to your original payment method within 10 business days.

Please allow additional time for your bank or payment provider to process the refund. If you haven’t received your refund within 15 business days, contact us at info@fishfindertech.com.au.

Pre-Sale Orders

Certain products may be offered for purchase on a pre-sale basis before stock is available for immediate dispatch. By placing a pre-sale order, you acknowledge and agree to the following terms. Nothing in these Pre-Sale Terms excludes, restricts, or modifies any rights, guarantees, or remedies available to consumers under the Australian Consumer Law.

Estimated Delivery Dates

Any delivery, shipping, dispatch or arrival dates provided for pre-sale products are estimates only and are subject to change due to manufacturing schedules, supplier availability, freight delays, customs processing, weather events, or circumstances beyond our reasonable control. While we will make every reasonable effort to meet estimated delivery dates, these dates are provided in good faith and are not guaranteed.

Order Payment

Full payment is required at the time of purchase to secure your pre-sale order unless otherwise stated.

Order Cancellations

Pre-sale orders may be cancelled for a full refund within 7 days of purchase, provided the order has not been allocated to stock, entered fulfillment processing, packed, dispatched or shipped. Once a pre-sale order has been allocated to stock, entered fulfilment processing, packed, dispatched or shipped, cancellation requests may be declined or may incur a 20% administration fee where permitted by law. This does not affect any rights or remedies available to you under Australian Consumer Law.

Dispatch & Delivery

If dispatch delays occur, we will provide updates as information becomes available. Where a delay becomes significant, customers may contact us to discuss available options. Any remedies will be provided in accordance with Australian Consumer Law.

Once your pre-sale order has been dispatched, it will be treated as a standard order and the remainder of this Refund Policy will apply, including any applicable return, exchange, refund, and Australian Consumer Law provisions.

Product Availability

In the event that a pre-sale product becomes unavailable or cannot be supplied within a reasonable period, Fish Finder Tech Pty Ltd reserves the right to cancel the order and provide a full refund.

Split Shipments

Where an order contains both in-stock and pre-sale products, Fish Finder Tech Pty Ltd reserves the right to hold the order until all items are available for dispatch or to ship items separately at our discretion.